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1.What shipping method do you use?
All orders are shipped via EMS/DHL/UPS .We will inform you with tracking No. by email as soon as your order is shipped out.

2. How much does shipping cost?
All products are free shipping all over the world.

3. How long does it take the items to arrive from the time I order
We will arrange to deliver your order within 24h after the payment are confirmed to be received. Normally, you can receive your order within 5-9 business days once it is shipped out. We will email you the tracking No. to follow up.

4. Will I have any problem with customs?
We have many years experience in shipping products worldwide. We guarantee that the items will be sent to you directly. We can let our products pass the customs safely by our special way.

5. Who pays for the Duties and Tariffs on international shipments?
We will not charge any duty for an international order.Import duties and taxes, which are the responsibility of the customer. Please contact your local customs office for details.

6. Can I refund if I am not satisfied with your items?
We guarantee that the bag you received will be exact bag you ordered, If not, please contact us within 5 days of receipt of your order. we will be responsible for the shipping charge for our mistake.
If you are not satisfied with items and want to exchange, its customer's responsible for shipping charge.
please do by the following steps:
*Please contact us first and get the confirmation(we will not accept any returns that show signs of being used, or worn) *You are required to email us within 5 days of receipt of your order, For all merchandise receipting after 5 days are unavailable to refund and exchange.

We promise to:
Source only the best products and ensure the highest quality possible.
Streamline the buying and payment process making it as easy as possible.
Deliver goods to our customers all over the world with speed and precision.
Provide 24 hour customer support on weekdays.